SlotPlanet Terms and Conditions

Welcome to Slot Planet. These terms and conditions govern your use of our website and all services we provide, including the Slot Planet casino app, our games library, and our promotional offers. By registering an account and using our services, you agree to be bound by these terms in full. If you do not agree with any part of these terms, you must not use our platform. We recommend reading this document carefully before you make your first deposit or claim any Slot Planet no deposit bonus offer.

Our Company and Licensing

SlotPlanet is owned and operated by White Hat Gaming Limited, a company registered in Malta under number C73232, with its registered office at 85 St John Street, Valletta VLT1165. Our group company, White Hat (Holdings) Limited, registered in Gibraltar under number 109784, supports marketing, systems development, payment processing, and customer service functions. We are licensed by the UK Gambling Commission under licence number 52894 for customers resident in Great Britain, and under Malta Gaming Authority licence MGA/B2C/370/2017, issued on 1 August 2018, for all other permitted customers. We currently accept players only from Great Britain, and all other territories are restricted from accessing our services.

Eligibility and Account Registration

To use our services, you must be at least 18 years old and a resident of Great Britain. When you complete SlotPlanet register procedures, you confirm that all information you provide is accurate, current, and complete. We reserve the right to request additional verification documents at any time, including proof of identity, address, and payment method ownership. We will not process withdrawals until verification is successfully completed. You may only hold one account with us; opening multiple accounts will result in suspension.

• We require you to provide truthful personal and financial information during registration.
• We may suspend or close your account if we suspect fraudulent activity or breach of these terms.
• You are responsible for keeping your Slot Planet login credentials confidential at all times.

Deposits, Withdrawals, and Currency

All transactions on our platform are processed in GBP. We accept deposits via Visa, Mastercard, Maestro, PayPal, Skrill, Neteller, Paysafecard, and Neosurf. The minimum first deposit required to claim our welcome offer is £15. When you make a SlotPlanet deposit using an e-wallet or card, funds are typically available instantly. For SlotPlanet withdrawal requests, the minimum amount is £20, though smaller balances can be withdrawn in full through our Customer Support team upon request.

Regarding Slot Planet withdrawal times, we handle all cashout requests within 24 hours of submission. E-wallet withdrawals are usually completed within a few hours, while card and bank transfer withdrawals may take up to three business days. Pending time before processing generally ranges from one to two business days, depending on the method used and whether it is your first cashout. The maximum payout per bet or spin is £250,000, excluding progressive jackpots; jackpot wins above this threshold may take up to 30 days to process. We hold customer funds at the UK Gambling Commission's medium protection level. If your account remains inactive for 12 months, we will deduct £5 per month starting 30 days after our first notification to you.

Bonuses and Promotions

We offer a welcome bonus of 70 bonus spins on Book of Dead, credited automatically upon your first qualifying deposit of at least £15 — no promo code is required for this offer. To qualify, you must be 18 or older, resident in Great Britain, verified, opted into the promotion, and hold no other active bonus. Bonus spins remain valid for 10 days, and any unused bonus funds are removed after 30 days. Winnings from spins are credited as bonus funds, capped at £100, and subject to 10x wagering, with only bonus funds counting toward this requirement. The maximum bet permitted while a bonus is active is £5, and withdrawing cash before wagering is complete will forfeit the remaining bonus and its winnings. We may apply affordability checks at our discretion.

Beyond the welcome package, we run weekly events and special promotions, and we may occasionally issue a SlotPlanet promo code for eligible players. Unless stated otherwise, all bonuses carry a 10x wagering requirement. Game contributions vary: slots contribute 100% (with select titles such as Blood Suckers, Dead or Alive, and Jackpot 6000 contributing only 20%, and several hundred titles contributing 0%), table games contribute 10%, video poker 5%, and scratchcards and keno contribute 100%. Other games and progressive jackpots do not contribute to wagering. We allow only one bonus per deposit, no stacking of offers, one coupon redemption per 24 hours, and one promotion per household, IP address, email, phone number, card, or device. If you withdraw cash while a bonus remains active, we will revoke the remaining bonus balance.

Loyalty Program

We reward regular play through our loyalty points system. Points earned convert into your bonus account subject to standard wagering requirements, and unused points will reset to zero after 30 days of account inactivity. We also run periodic weekly events and special promotions exclusively for our loyal players.

Games and Providers

Our SlotPlanet slots library includes more than 1,000 titles, forming part of a broader collection of over 3,008 games across all categories. We partner with more than 100 studios, including NetEnt, Games Global, Play'n GO, Red Tiger, Hacksaw Gaming, Thunderkick, Relax Gaming, Leander Games, Blueprint Gaming, Switch Studios, Pragmatic Play, and Big Time Gaming. Our SlotPlanet live casino section, powered by Evolution, features live roulette, live blackjack, live poker, Crazy Pachinko, Extra Chilli Epic Spins, Red Door Roulette, and Classic Freebet Blackjack 7 Seat. We also offer over 200 jackpot games, along with Megaways titles, classic table games, video poker, and scratchcards, all accessible on desktop or through our mobile-optimised SlotPlanet app experience.

Customer Support

Our support team is available through Email, LiveChat, and our Help Centre. Live chat operates 24/7, and we aim to respond to all emails within 24 hours. You can reach us directly at support@slotplanet.com. Our team communicates in English and offers multilingual assistance to accommodate a wider range of players.

Responsible Gambling

We are committed to promoting safer gambling practices. We provide tools including deposit limits, time-outs, and self-exclusion options to help you manage your play. If you are concerned about your gambling behaviour, we encourage you to contact our support team or seek guidance from independent organisations specialising in gambling support.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to our platform. We are not liable for any losses arising from technical failures, third-party payment processing delays, or circumstances beyond our reasonable control. Nothing in these terms limits liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these terms and conditions from time to time to reflect regulatory requirements or changes to our services. We will notify you of material changes through our website or via email, and your continued use of our services after such changes constitutes acceptance of the updated terms.

Governing Law

These terms are governed by the laws of Great Britain for UK-licensed customers, and by Maltese law for customers under our MGA licence. Any disputes will be handled in accordance with the applicable regulatory framework and dispute resolution procedures outlined in our Help Centre.

Contact Us

If you have questions about these terms, our SlotPlanet casino services, or need assistance with your account, please contact our support team at support@slotplanet.com or through LiveChat, available around the clock.